Owner Insights: Q&A with KCI’s Leadership

Q: What is the primary mission or vision that drives your business?

A: Our mission is to deliver the highest quality products and innovative cabinetry solutions that meet the diverse needs of our commercial clients. We are committed to excellence in design, manufacturing, and customer service, ensuring that every project we undertake enhances functionality, aesthetics, and value for our clients’ spaces. – Kyle Brueggemeyer Our vision is to be the leading provider of multi-family cabinetry, known for our dedication to quality, innovation, and customer service. We aim to continuously evolve our products and services to meet the changing needs of the market, while fostering lasting relationships with our clients and contributing to the success of their businesses. -Dennis Brueggemeyer

Q: What sets your product apart from others in the market?

A: What sets KCI apart from other products on the market is our adaptability and commitment to meeting our customers’ needs. We offer the flexibility to tailor products to meet specific customer specifications, whether it’s modifying construction methods or customizing color palettes, our approach ensures we deliver solutions that align with individual preferences and requirements. -Kyle Brueggemeyer

Q: How does your company ensure high levels of customer satisfaction?

A: At our company, we ensure high levels of customer satisfaction through our unwavering commitment to accessibility and personalized service. Our ownership team takes great pride in being directly available to our customers around the clock. We answer calls 24/7, ensuring that any inquiries or concerns are addressed promptly and effectively. By maintaining a hands-on, customer-facing approach, our leadership remains directly engaged with our clients, rather than delegating communication through sales staff. This transparent and proactive support not only provides peace of mind but also fosters strong, trust-based relationships throughout the project lifecycle. -Dennis Brueggemeyer

Q: What are some challenges you’ve faced in the cabinet industry, and how have you overcome them?

A: One of the significant challenges we faced in the cabinet industry was the impact of the COVID-19 pandemic, which led to widespread supply shortages and disruptions in freight. Despite these obstacles, we successfully navigated the difficulties by leveraging our long-standing relationships with both suppliers and contractors. Over the years, we’ve built a network of trusted partners, which has allowed us to adapt swiftly and efficiently to the changing market. By maintaining these strong connections and fostering open communication, we were able to mitigate the effects of supply chain disruptions and continue delivering high-quality products to our customers. -Kyle Brueggemeyer

Q: How do you see the cabinet industry evolving, and how is your company preparing for future challenges and opportunities?

A: The cabinet industry is ever evolving, driven by the introduction of innovative product lines and advanced design techniques. As the market continues to shift towards more dynamic and customizable solutions, our company remains at the forefront of these changes. We are actively exploring and integrating cutting-edge products and innovative techniques to meet the needs of architects and interior designers. By staying attuned to industry trends and embracing new developments, we ensure that we are not only prepared for future challenges but also positioned to seize emerging opportunities. -Dennis Brueggemeyer

Q: What are your goals or aspirations for the future of your cabinet company?

A: At KCI, we are dedicated to expanding our product lines and enhancing our capabilities to better serve our customers. By staying forward-thinking, we aim to not only broaden our offerings but also to elevate the overall standards of excellence within the cabinet industry. -Kyle Brueggemeyer

Q: How do you evaluate potential partners or suppliers to ensure they align with your company’s values and quality standards?

A: We meticulously evaluate potential partners and suppliers to ensure they align with our company’s values and uphold our quality standards. Our approach is grounded in building and maintaining long-term relationships, as evidenced by our decades-long partnerships within the supply chain. Additionally, our extensive and loyal customer base reflects the strength and stability of our partnerships, embodying our philosophy of “once we have you, we don’t lose you.” This long-term commitment not only ensures consistent quality and service but also fosters a collaborative environment that supports mutual growth and success. -Dennis Brueggemeyer

Q: How does your company approach sustainability in terms of material sourcing and manufacturing processes?

A: We are committed to environmental responsibility by ensuring that all materials used in our products are CARB 2 compliant, which reflects our adherence to stringent standards for reducing formaldehyde emissions. Additionally, as a member of the Kitchen Cabinet Manufacturers Association (KCMA), our products hold the KCMA certification, further affirming our dedication to sustainable practices. -Kyle Brueggemeyer

Q: What have been the key lessons you’ve learned as business owners?

A: One of the most valuable lessons we’ve learned is the importance of being willing to take calculated risks. In business, opportunities often come with a degree of uncertainty, and waiting for the “perfect” moment can mean missing out on potential growth. By taking informed risks, we’ve been able to explore new markets, innovate our offerings, and stay ahead of the competition.

Equally important is the ability to learn from our mistakes. This willingness to view mistakes as learning experiences has allowed us to evolve and strengthen our business over time.

Adaptability has been another crucial lesson. The business environment is constantly shifting, whether due to economic changes, technological advancements, or evolving customer preferences. Being adaptable means staying flexible and open to change, even when it requires us to rethink our strategies or pivot in a new direction. We’ve learned that adaptability is not just about survival; it’s about thriving in an ever-changing market. By staying agile and responsive, we’ve been able to seize new opportunities and navigate challenges with confidence.

In short, taking risks, learning from mistakes, and adapting to change have been vital in making our business stronger and more resilient. -Dennis Brueggemeyer